Service

Customer Service
- Service Response Speed
  
  Bealead Machinery provide users with 7*16 hours (7:00-23:00) of telephone consultation service to respond, and arrange to provide services within 24 hours after receiving of users request through telephone, letter, fax, email, online submission,etc,.
- Service Free Of Charge
  
  Bealead Machinery provide users with free technical support services for one year from the date of purchase.
Technical Service

Software and Hardware Installation and Debugging

Bealead Machinery provide installation and debugging of corresponding software and hardware equipment, and system debugging and initialization services.

System Application Training

Bealead Machinery technical service personnel can remotely debug the service product specified by the user through the remote maintainance system.

Field Service

Bealead Machinery technical service personnel go to the using site to solve problems, and provide system assurance services for the designated products.

Equipment Warranty

Hotline Service

Bealead Machinery technical service personnel answer the system technology and application questions through the hotline.
Maintenance Service

Bealead Machinery can provide relevant training services according to the actual needs of users (software and hardware installation and debugging, process operation, report application training, etc.).
Product Maintenance

Bealead Machinery provides technical support and maintenance for all issues and requirements related to the use and application of the service products.
Version Upgrade

When Belead Machinery software is updated to higher version, the relevant software version updating can be provide meanwhile according to the actual needs of users.
Database Maintenance

Bealead Machinery can regularly provide database check, maintenance&database optimization and account transfer services for users.
Hardware Maintenance

Bealead Machinery can regularly provide database check, maintenance&database optimization and account transfer services for users.
Requirement Development

Users can request in writing for software customization (including report customization, function improvement, special function requirements, etc.).